Return Policy

If you are not 100% satisfied with your purchase, you can return the product in its original packaging within 14 days of purchase with receipt and get a full refund or exchange.  Refunds will only be applied to your original method of payment which the product was purchased.

Goods returned opened may be exchanged or refunded to a gift card after the integrity of the product has been evaluated. Used, damaged or soiled returns will not be accepted.

Some items are non-refundable and non-exchangeable. These include

  • All clearance items
  • All Special Orders
  • Litter Pans
  • Pet Beds
  • Cat Trees
  • Crates

Paws-N-Shop reserves the right to limit or decline returns and exchanges.